The Receiving Base is Not Uploading Data To RainwiseNet
1. FTP Interface Troubleshooting
Perform the following checks to troubleshoot your FTP connection.
a) Check to see if data are being transmitted from your weather station to the computer interface and uploaded into WLcom on your computer. When the CC-2000 computer interface is receiving data, the receiver indicator light blinks every two seconds. If not, please contact RainWise Technical Support for help resolving the issue.
b) Make sure the computer is on and the Cornell FTP software is running. Remember: automatic upgrades, power outages, or anything else that causes a computer restart will require manual restart of the Cornell FTP software.
c) Check the physical cabling between the computer interface and your computer for damaged or loose connections. Do not replace cables without contacting RainWise Technical Support to make sure you get the right cable.
d) Check that the connection between your computer and the internet is active. For hard-wired connections, check the cabling for damaged or loose connections. If necessary, contact your internet service provider for help.
e) Unplug the power cord from the IP-100, wait 10-15 seconds, and plug it back in.
2. IP-100 Troubleshooting
Perform the following checks to troubleshoot your IP-100 data connection:
a) Check whether you have access to the Internet. If necessary, contact your internet service provider for help.
b) Check the physical cabling between the IP-100 and your internet router for damaged or loose connections. Do not replace cables without contacting RainWise Technical Support to make sure you get the right cable.
c) Check if data are being transmitted from your weather station to the IP-100 and uploaded to RainwiseNet. When the IP-100 is uploading data, the RADIO DATA indicator light blinks every two seconds. Visit your RainwiseNet webpage and check that the database is up-to-date. If not, please contact RainWise Technical Support for help resolving the issue.
d) Make sure the Upload Rate is set at 15 minutes on RainwiseNet, under Settings, and Save changes.
3. Restore IP-100 to Factory Settings
Restoring the IP-100 is always a good test with internet connection and signal issues or if you messed up during changes to the internal page of the IP-100.Please note that the reset button will be held down for this ENTIRE procedure.
a) Press and continue to hold the reset button. Disconnect power to the IP100 for about 10 seconds. Then reconnect power to the IP100.
b) Continue to hold the reset button until the front three lights turn off (Radio Data, Ethernet, Status). Once the lights go off, release the reset button.
c) It will take a few minutes for the IP-100 to talk to the server and reload its information and connect again.
d) DO NOT unplug the IP-100 for the next 10 minutes. Doing so during an update or original boot-up will brick the IP-100 and it will have to be sent back to RainWise to be corrected.
e) The Factory Settings Restore has now been completed.