Get Help

Our goal is to provide a positive and productive NEWA experience for you.

Contact the NEWA Help Desk with your questions and problems for any of the following reasons. Simply send a message to support@newa.zendesk.com.

General Questions

• About Weather Stations

Joining NEWA

• As a station owner in NEWA member states
• As an individual grower in non-member states
• Becoming a NEWA member state
• Consult NEWA’s Become a Partner page

Hardware onboarding and support

• Adding a new weather station; consult NEWA’s Placement Guide
• Replacing an existing weather station; consult Buy a Weather Station
• Troubleshooting hardware issues; consult NEWA’s Maintenance Guide
• Troubleshooting data connection issues; consult NEWA’s Maintenance Guide

Using NEWA tools

• Getting started and additional information
• Crop-specific resources and tools
• Weather-based tools
• Reporting an error or bug

Weather data access

• Historical data retrieval
• Degree day information
• Reporting an error or bug

Using the website

• How to use Profile Settings to create a your NEWA Dashboard
• General navigation
• Reporting an error or bug

Ideas and suggestions

• Suggest a tool or resource
• Submit new ideas for future development